Customer Service and Business Administration Assessor to start July 2019

£20k – £23k

To cover South Wales based out of their HQ in Cardiff

Permanent Full Time

Our client are one of Wales’ leading training providers of skills and funded services. They deliver Traineeships, Apprenticeships, Employability Skills and Jobs Growth Wales through their suite of funded programmes.

Benefits include Contributory Pension Scheme – 3% employer contribution, Annual Leave 25– 28 days Plus Bank Holidays (inclusive of Christmas Shut Down), Training and Continual Professional Development Opportunities, 35 hour working week, Travel expenses and business mileage, Childcare Voucher Scheme,Cycle to Work Scheme, Christmas Savings Scheme, Eye Sight Scheme, Employee Health & Wellbeing Strategies and Policies, Work-Life Balance Policies, Social & Charity Events, Refer a Friend Payment Scheme, Mobile Phones & Laptops (based on job role) 

Our clients commitment to employees has been recognised through the achievement of the following external awards – Investors In People – Silver Award, Corporate Health Standard – Silver Award, Green Dragon Environmental Award

Due to continued growth, we are seeking to recruit an experienced Customer Service, Business admin and lower management Assessor

We are keen to hear from candidates who have sound knowledge and experience within the sector with experience of delivering the Level 2 and 3 in Customer Service and Administration.

You will be able to provide outstanding support for learners and be able to demonstrate your organisational and planning skills and talk through your achievements and learner successes. Your role will be to conduct and evaluate individual initial assessment ensuring all learners are on the correct programme at the right level.  To develop positive relationships with learners and employers on a monthly basis. To actively promote the use of e-portfolio to all learners and employers. To ensure all learners participate in an ‘exit interview’ to be undertaken as part of quality assurance visits, which encompasses all aspects of the process.  You will also need to be flexible

Experience of delivery within the required area of training, Work Based Learning, Award Body practices, Cava Qualification or equivalent qualification, Assessing experience, ESW Communication Level 2

To apply for the role of Customer Service and Business Administration Assessor please email your cv to [email protected] or call 07866625747 / 0161 320 3793

Tina Lacey Recruitment are a specialist boutique recruitment agency dedicated to the skills, training and welfare to work sectors.  We are committed to giving full free pre-interview advice and guidance right throughout the interview and shortlisting process.

To apply for this job email your details to tina@tinalaceyrecruitment.com